Why Hostgator Made Me So Angry
You might have noticed that my blog was suspended by Hostgator. I’ll tell you what happened and why Hostgator made me angry.
I logged into my blog yesterday, like I always do. Even if I’m not posting an article I like to see who’s viewing. Plus, I do my daily checks to make sure everything is OK.
Well, I got the shock of my life. Instead of Miraculous Ladies loading up, I saw a screen saying I should contact sales at Hostgator.
I did just that. But I was a little confused. The invoice I paid for my hosting package on Sunday was still showing as outstanding. They offset the payment I made against an expired domain.
So, I sent an email explaining that I had paid the invoice and attached a screenshot of the PayPal receipt. I waited for a few hours but they didn’t respond. By that time I was getting annoyed.
I didn’t want my blog to be offline so I made another payment. Surely, that would put an end to my blog disappearing?
No! It didn’t. Frustration kicked in. I wanted my blog back. I made another payment.
‘That will sort it out,’ I thought. Well! I was wrong.
I tried to stay calm. I sent four polite emails with screen shots of the second receipt from PayPal. I just wanted to prove I had made another payment. And I wanted the nightmare over.
I stayed up late waiting anxiously for a reply to my emails. But there was no email from Hostgator!
I went to bed with Hostgator on my mind.
This morning I woke up, checked my email. Still no reply from them. I searched for Miraculous Ladies.
You guessed it. It was still suspended. My heart sank.
By the afternoon, I was getting really angry. I went on live chat to sort it out.
I explained what the problem was. The guy I spoke to told me that they’d received my payment. Apparently my case was a priority and the billing department was dealing with it.
We were on live chat for just under one hour. I left my query in his capable hands.
The day rolled on. Still no blog.
By 8pm this evening I was not a happy lady. I went back to live chat. I didn’t mince my words. I told the girl at the other end of the chat line that I was angry by their treatment. I was also baffled as to why they couldn’t restore my blog.
Within five minutes she told me that my blog was back online. She said the problem was due to me having outstanding invoices. I pointed it that the expired domain that I was being charged for didn’t count. I also requested a refund of the payment they put against it. Also, the invoices for my other domains wasn’t due until the 19th.
She apologized. I told her that I wasn’t happy with their service and don’t know if I’ll be staying with them after this experience.
I’m quite surprised by the experience though. I’ve been with Hostgator since I started blogging in 2011. But where is the customer loyalty? Why did it take nearly two days to restore my blog? Why did I have to jump through so many hoops to get my blog back online? Maybe it’s time for a change.
By the way, I’ve just noticed that my blog isn’t working properly. There’s a big box where the picture should go. It seems that my ongoing saga with Hostator isn’t over yet. As soon as I hit the publish button I’ll be emailing them again.
Have you ever been let down by your hosting provider? How did you deal with it? If you found this post useful please share it on Facebook, Twitter and LinkedIn. 🙂